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Payment Policy

Payment Policy
Africa Imports conducts all financial transactions through Gloseg’s secure payment system, ensuring transparency and safety for every buyer. The company accepts international bank transfers, debit and credit card payments, and escrow-based settlements facilitated by Gloseg to protect both parties. For most commercial orders, buyers are required to make a deposit—typically thirty percent of the total invoice amount—at the time of order confirmation, with the remaining balance payable prior to shipment or upon confirmation that the goods are ready for dispatch. Payments are made in United States dollars, though arrangements in other major currencies may be accepted based on agreement. To maintain operational integrity, proof of payment is required before goods are released, and standard commercial interest may apply on overdue invoices. All transactions remain under Gloseg’s buyer protection terms until final delivery confirmation is received.

Delivery Policy

Delivery Policy

Africa Imports ensures every order is processed promptly and with careful attention to logistics and export standards. Depending on the size and type of products, production and dispatch timelines generally range between seven and twenty-one business days. The company ships under globally recognized Incoterms such as Ex-Works (EXW), Free On Board (FOB), or Cost, Insurance and Freight (CIF), as agreed upon at the time of order. Partnering with certified logistics providers, Africa Imports guarantees safe and efficient delivery from origin to destination, providing all required export documentation including commercial invoices, packing lists, and certificates of origin. Buyers are kept informed through shipment tracking updates provided on the Gloseg platform. While Africa Imports is responsible for product quality and documentation at the point of export, buyers are expected to manage import clearance, duties, and local compliance upon arrival.

Refund Policy

Refund / Return Policy

Africa Imports upholds a fair and transparent return and refund policy in accordance with international trade best practices. Returns are accepted only for defective or incorrect items and must be reported within seven days of receiving the goods. Buyers are required to provide photographic evidence or documentation of the issue via the Gloseg communication channel. Upon verification, Africa Imports will either replace the product or initiate a refund within fourteen business days. If the fault is determined to be on the seller’s part, all related shipping and replacement costs are covered by the company. However, in cases where the buyer initiates a return due to incorrect order specifications or change of preference, the buyer is responsible for associated return costs. Goods must be returned in their original packaging and unused condition. Customized, perishable, or made-to-order items are generally non-returnable unless otherwise agreed in writing.